Refund and Returns Policy
Effective Date: January 3, 2025
At Go-Pariz.com, we are committed to ensuring that our customers are satisfied with their purchases. If you are not fully satisfied with your order, we offer a straightforward refund and return process. This Refund and Returns Policy outlines the steps to return an item and how we process refunds.
Return Eligibility
You may return most items purchased from Go-Pariz.com within 30 days of receipt for a full refund or exchange. To be eligible for a return, the item must meet the following conditions:
Unused and Unopened: Items should be in their original, unopened packaging and unused condition.
Proof of Purchase: You must provide a receipt or proof of purchase, such as an order confirmation email or order number.
Non-Returnable Items: Some items are non-returnable, including:
- Perishable goods
- Custom-made items
- Gift cards
Return Process
To initiate a return, follow these steps:
Contact Customer Support: Email us at info@go-pariz.com or call (320) 589-4159 to request a return authorization. Please include your order number, the reason for return, and the product details.
Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
Shipping the Return: You are responsible for the cost of return shipping unless the item was damaged or defective upon arrival. Please ensure that the returned item is securely packaged to avoid damage during transit.
Processing Your Return: Once we receive the returned item, we will inspect it to confirm it meets the return eligibility requirements. If approved, we will process your refund.
Refunds
Refunds will be issued in the original payment method. Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.
Full Refund: If the return is approved and meets our eligibility criteria, you will receive a full refund, excluding any shipping or handling fees.
Partial Refund: If the item is returned in used condition or if it is missing parts, a partial refund may be issued based on the condition of the product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return or replacement process and cover the return shipping costs for defective items.
Exchanges
If you wish to exchange an item, you can either return the product for a refund or reorder the desired item. Please contact our customer support team to arrange the exchange.
Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible. We process orders quickly, so cancellation may not always be possible. If the order has already been shipped, you may need to initiate a return once you receive the item.
Return Shipping Costs
You are responsible for the cost of return shipping unless the return is due to a defect, damage, or error on our part. We recommend using a trackable shipping service to ensure that the return is successfully delivered to us.
Refund Processing Time
Refunds are processed within 7-10 business days after we receive the returned product. You will receive an email notification once your refund has been issued.
Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with the revised “Effective Date.” We encourage you to review this policy periodically to stay informed of any updates.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Go-Pariz.com
Street: 408 W 6th St, Morris, Minnesota (MN)
Phone number: (320) 589-4159
Email: info@go-pariz.com
Website: www.go-pariz.com